My monthly voice call usage, according to the mobile My Account app, is 45 minutes of calls, with 55 minutes remaining. As I'm on a Smart19 Data plan with 50 mins total, this seems odd. I checked it by logging on to the web site and downloaded a CSV file - calls add up to 15 minutes & 20 seconds.
Can you please investigate this discrepancy? Can I trust the mobile app?
Monday, 15 July 2013
Customer service, 2013 style
A conversation with Vodafone.